Zimtown

Ordered snow boots a month ago and have not heard a word from them, but they took my $ within minutes and it was $85.

Yes I sent back a closet and that was a month ago and I still don't have my refund. I call and they give me the run around. Never again will I use this site.

Seller demonstartes no accountability or trustworthiness. I recommend not trusting this seller. Buy from a different vendor.

I have still not received my item from Zimtown. But they have my money?? I am disappointed that I did t check this site before ordering from Walmart third party.

Horrible!!!!! Ordered a shelf a month ago and haven’t received it!!!! They respond to my emails with the tracking number but item never got delivered! Ridiculous! Very bad customer service!

Awful. After 4 emails giving them the order number, they still say I never placed the order. But they sure did take the money for it.

This place is absolutely horrible. My order was placed 20 days ago and still nothing. I used the "contact us" to inquire about my order and absolutely nothing from them in response. Crappy company. Crappy customer service. Avoid at all costs. I still don't have my order and they still have my money and refuse to respond.

I ordered the Zimtown Home Basics Dish Plastic Drainer Washing Dryer 2 Tier with plastic trays and both trays have holes busted in the corner so the water draining off my dishes runs all over my counter and I can’t seem to find replacements for it. I paid $22 to be disappointed

Worst service I have ever received. Order two bounce houses shown in stock for my sons birthday. Both were later said to be out of stock. The second time it was a week after purchase leaving no time to purchase another one before my sons birthday. Will never use again

I ordered from this company with a delivery date promised of 5/13/2020. When that day came and the product hadn’t even been received by Fedx, I emailed them and got s generic response. I called the next day and was told it would be escalated. The item was finally sent to Fedx on the 15th. As of today 5-20-2020, I still don’t have the item or an estimated delivery date!!

Order placed from Zimtown thru walmart.com. Tracking via FedEx for shipment was provided by Zimtown the same day the order was placed. Seven days after Zimtown says item was picked up by Fed Ex for shipping, per e-mail from Zimtown, FedEx still hasn't received package, as verified by contacting FedEx directly. According to FedEx, they have no record of the package being received by them for shipping other than an electronic notification/label being created, but they still haven't received the package 7 days after tracking information was provided for the label. According to Walmart Policy, there is no billing until order ships, but I have already been billed and Zimtown paid and I haven't received my order and there is no sign that it is coming. I contacted Walmart as well and have gotten no follow-up from them. I give Walmart 1 star as well for allowing this type of vendor access to their site and then not provide assistance when the seller fails.

This is the worst company Iv ever dealt with. They could not give me a straight answer as to where my package was. FedEx has never received the package that was shipped the 29(first date they told me) then they said they shipped it the 30th then said it was on the truck waiting to be picked up by fed ex. When I called the lady didn’t know if she was coming or going she refused to transfer me to shipping to see where my package was. They are refusing to refund me the $200 I spent with them! Please save yourself the headache and do not order thru these horrible scammers

I’ve been waiting on a digital tshirt machine for the longest still haven’t received it nor have u got my refund on top of that Walmart don’t wanna give me my money back

I ordered a kitchen sink from Zimtown through Wal-Mart.com. The hoses are faulty. Which ok. I figured I would just replace the hoses because I really like the sink no paid $159. For it. Well it is a 2 inch adapter and even with me taking my hoses to every hardware store in town and a plumbing store they can't be matched up. I have duct tape wrapped around the hoses just so I can use the sink. Absolutely no help from the company or Wal-Mart. I guess I am out $159 plus tax for a sink I can't use. I am upset.

ATT:__Everyone. . . .Zimtown marketplace outfit, is a complete & total joke as a valid, responsible, or trust worthy business period ! Do NOT, in any such manner, conduct transactions of any $ value w/ this Shameful & Deceitful marketplace vendor. I also, urge any & all, prior customers who have experienced Negative dealings w/ Zimtown, to aggresively contact Walmart corporate, and make known to the Ceo's, etc. . . .all corrupt + criminal selling practices by Zimtown !!Furthermore, I am making proper copies of my written statement here, and will have this form officially notarized as a Legal document. Should this honest Review, not be posted as it should -- All parties interfering w/ my efforts to document my experience w/ Zimtown, by way of this consumer review, will be included & held fully responsible as well ! ~ Joan S. (2-28-20)

LOL this company is a hoot! Long story, still long, I bought a floor mat from zimtown, to use underneath my rolling office chair. The mat was actually ok, except it would bunch up in front of my wheels as I moved across it, so the chair would just stop. This happened a trillion times a day. It was too thin. Period. I contacted Walmart a few times, then Zimtown emailed me, so I dealt with them for a few days. Zimtown and I emailed back and forth. The first couple emails from them seemed ok, and I believed them. It was the 4th or 5th email that made me so mad... grrrr... I had written and explained what was wrong with the mat (too thin, slides around, etc.,), about 6 different times by this point. Then after I had explained it again, one more time... their very next email to me said, and I am going to copy paste it: "Sorry for this issue,You can blanch the mat with boiling water, and then turn it around with a weight and press it at the four corners. It will be flat the next day." That was a head scratcher, until I realized the ugly truth, They didn't read my email, and probably never had. It was probably a different person receiving the email every time, which is why they kept asking the same question. They had no clue what I was talking about. Or, it's just one person, pretending to read and then answer emails. Now they had done it. My next email to zim was a threat. I wrote: "When companies dismiss or ignore a customers issue, the customer learns that the company does not care about them, or their problems with the company's products. When I leave a review of how Zimtown treated me, you can expect to lose business." I also added "Please send a UPS shipping label to my email, and I will return this mat to you, and get my money back. That will be your last contact with me. If you don't send the label by tomorrow, February 20, 2020, I will raise hell with Walmart. They will give me the refund, and will no longer want Zimtown, as a marketplace vendor." They responded, "We will get you the shipping label, just hang on." I know I won't get the shipping label. However, I absolutely will follow through with what I said, about contacting Walmart, and I will get my money back. I'm going to do that right now. Then I am going to Walmart.com, and post a review about what I REALLY think of Zimtown. Always contact Walmart, even though they say not to. When you speak to an agent and they won't tell you what you want to hear, call back until you speak to someone who will. What have you got to lose?

Ordered a portable wardrobe closet and it was missing 4 poles no way to contact this seller to resolve the issue!

Does not deserve even one start but you can't post without one. Whatever you do, don't order anything from Walmart.com that involves this company. No matter what the reason, you will not get your money back or a replacement with this company. I was very unhappy with a canopy I bought on sale for $60 with a regular listed price of $155.00. The unit is made with cheap flimsy material and did not stand up to a little rain, collapsing on three sides with absolutely no wind. My patio is protected on each side with 7 ft fence. No luck in returning to Walmart or Zimtown. Walmart was less than helpful insisting they are not responsible and I would have to contact the seller. Now, when I am unhappy with an Amazon order or a Lowe's order, they handle it, no matter if there is a third party involved. No more Walmart.com for me.

Ordered a basketball goal, and it came in with no net or rim! And I can’t find any contact info to get what I should have gotten to begin with

after 7 days i contacted them only to be rudely told to wait wtf??

I haven’t even purchased anything with them but read the reviews before I was about to purchase. Thank God I did , Walmart should be a shamed of their selfs letting a vendor like this sell on there site.

Scam company employee stole info and shipped stolen items belonging to me

I know I haven’t bought anything but if you look at one website it is the same person saying this is an amazing place totally disagree

I would like to send your wedding tent back please, also my old email address for yahoo is not working so please use this email address for Gmail which is [email protected], thank you

Ordered 2 lift chairs from Walmart.com. When we received the chairs, on both chairs the arms of the chairs were misaligned, and one chair the control mechanisms were not included. It took 2 hours at my local Walmart to set the chairs up to ship back to Zimtown. It's been almost 2 weeks and I still have not received my refund EVEN THOUGH FedEx tracking said they were delivered back to Zimtown a week ago. DO NOT ORDER FROM THEM.

Company doesn't care about their customers! I've purchased zokop air fryer red from Walmart April 2020. This air fryer caught fire on my kitchen table. They had said my warranty has expired! I give ZIMTOWN NEGATIVE 5 STAR'S & TWO

Zimtown products are PURE GARBAGE. I purchased Zimtown Air Fryer 1500w Red Electric-ETL. It caught on fire on my kitchen table. I called to report this issue they responded with its passed the warranty.

I purchased outdoor furniture set, just a couple months ago. Cushions are awful, have already faded, and look very worn after a month. I have several shades of tan. From sun fading.They stain very easy and do not stay together.

Zimtown and their products are at a thermonuclear level 10 of suck! Ordered a simple folding treadmill from them for my wife. The piece of garbage was so cheap it was painfully obvious. It failed to function right out of the box. Walmart won't return it and Affirm, who I used to pay for it, was zero help as well and their own degree of suck, too. Walmart online acted as a go-between for me and them. The Zimtown people asked me to shoot them a short video to demonstrate the problem, which I did. They were still defiant, giving me some gibberish about checking and changing the batteries in the remote, which I had already done. I showed them how there was no manual control. They still didn't get it, and the diction in their sentence structure when writing to me made it readily apparent that English was probably their 3rd language, which was very irritating. Then they wanted me to shoot them yet another short video. By now I was thrown into a whole new dimension of pissed off. I told them I wasn't shooting them any more videos, I'm not MGM studios, and they had better crack open the bank vault and refund my money immediately, or else I was going to call Walmart Online care and sic them on you like a rabid dog. Only after I threatened the little creeps with this did they finally get off their fancy little duffs and send me a return authorization, but I had to do the heavy lifting and take the thing to a Fed-Ex store to have it shipped. A nearly two-week saga this took to iron out! Walmart should be ashamed of themselves for allowing such a sub-standard company to sell their useless, worthless garbage on their website. Do yourself a favor--NEVER order a third party item from Walmart online and treat Zimtown and their products like they have the plague!

Don’t ever buy from them. They rip you off they don’t respond and if somethings wrong your stuck. Walmart sucks too because they use them as a third party and they don’t want to refund you your money either!

I bought some planters and there are two in a box. One of them missed some parts and I wrote to them as instructed by Walmart to contact the seller. Their answer was “This is your problem as the warranty has expired”. I just bought it. This company has poor quality control.

I purchased a kitchen island for $165.00, but once received and put together realized it was to small. Took it to Walmart and was instructed they would not take back because they don't carry the item and zimtown is a third party vendor. It took 13 emails between zimtown and walmart customer service. However Walmart only emails the vendor and ask that they contact the customer. Zimtown first offered a 10.00 refund and I could keep it. NO I want a refund. Then they asked for a picture of the box, which was thrown out. Then asked for a picture of the item. Then replied that they don't carry that item!! Really??? Walmart customer service finally told me to return to the store, however despite the notes in the computer I had to argue with them to take it and refund my money. Unfortunately Walmart is trying to be like Amazon except they WILL NOT stand behind anything sold on their website that is through a 3rd party. Had I paid more attention that it was a 3rd party I would not have ordered it. BEWARE before buying from Walmart online and especially from Zimtown!! They are big time scammers, I will stick with Amazon. Walmart needs to pay attention to who they are allowing to sell on their website. Too bad they don't have 0 stars!!