Seller

VM Express

Rated 1 out of 5 (based on 143 customer reviews)

Based on 143 customer reviews VM Express is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell Intex, Sterilite, Suncast, Swimline and Bestway products in Home, Toys and Auto & Tires categories.


VM Express contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting VM Express. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com

Reviews

I purchased a desk from Walmart.com the desk arrived missing all the hardware needed to put it together. I contacted walmart.com and they sent me to vm express . Vm express sent me an email they do not have the hardware in stock and cannot send it to me. I would leave zero stars if I could I have spent 320 dollars on desk that I cannot put together because both sellers wm express and Walmart have refused to provide the hardware that should been provided. This has being going on for days with no resolve I have no option but request a refund because of both companies failure to provide decent customer service. I have shopped with Walmart for years and after this experience I will no longer be a customer and in future when ordering online with any company I will make sure vm express is not affiliated with the item I order. Do not order from this company because they do not care they are selling products with missing items you pay for and refuse to help or provide the items when you contact them

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Do not order from this incompetent company. I ordered through Walmart.com and fulfilled by vm express on 11/26/2020, delivery date of 12/04/2020 a birthday gift for my son’s birthday on 12/06/2020 I contacted Walmart and associate said there was no movement on package. Nice no birthday present for my son. These people are completely incompetent. Won’t order from them again

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Horrible company, and uses a horrible delivery company (lasership) claim package was delivered, however was home at the time, and no package to be found, and no delivery was attempted. DO NOT buy from this seller.

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Did not realize my order via Walmart was through VM Express. Bought a coffee pot that was manufactured years ago, and when it started failing I had a hard time getting it replaced. DO NOT ORDER FROM THEM!!!! A

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Scam artists! I will make it mission to get them dropped by Walmart and Amazon. They buy up popular items to the point of depletion and then mark up 500%. Shady business model. There is a huge difference between competitive market and price gouging.b

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One of the Grant Howard 39517 72 0z x lg Hand Painted Sunflower round storage jars was received broken. I would like a replacement at no expense to me. Order #5792052-909885

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They couldn't deliver because of bad weather , no clowds no wind and the temperature was 69 degrees .

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I bought this item through Walmart. It actually came from the company, VM Express. When it was delivered, the box it was shipped in was in perfect shape. No damage at all. Once I opened it, the entire top of the microwave was crushed. Since the packaging had no damage, the product had to have been packaged for shipment with VM Express’s knowledge that the microwave was damaged. They shipped it out anyway. This is not a company I would ever do business with again.

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I purchased a pyle Bluetooth speaker from vm express and it is junk and trying to get it returned is next to impossible, oh well a lesson learned! They will never receive any more business from me! I bought it through Walmarts website.

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Please don’t never buy a stuff with VM Express. I bought a hot tube in October 2020 and it was delivered defective. They offer me a partial refund of $70 but everything was a fraud. They never kept the word. So, basically it was a rip off. The rate would be zero star. Very frustrating the experience with VM Express.

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Beware if you shop on Walmart.com and the vendor is VM Express. They use LaserShip. Need I say more. Basically VM Express states a 2-day delivery. The 2-day delivery is to a LaserShip facility where it stays there for days.

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Do not order from this company. Was a few days past there 30 day policy and they would return an item. I explained that I didn’t open the package for 14 days due to COVID concerns but it fell on deaf ears. I ordered this product because they are affiliated with Walmart.com and Walmart usually has a great return policy. Do not order from thus company ! 0stars

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Looking for Avanti freezer

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Terrible. They did not deliver the item - I was watching the door all day. They insisted that they delivered it. Even though when I tracked the package it indicated that it delivered it on two different dates - one date was a day in the future (which happened to be the date it was supposed to be delivered). They wouln't replace the item and my only option was to dispute the charge with my credit card to get a refund. to do that, I have to provide personal identifiable information that VM express then has access to. Super shady!

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This is over a year late, Order #4811970136022 I had purchased the Intex-Playhouse Jump-o-lene for my granddaughters 2nd birthday, it arrived on time and had a rip at the seams! When we had inflated it, it would lose air and that is when we found the rip in the seams. I had called on this and was told that it was not damaged from shipping. I ASKED FOR A REPLACEMENT, Never received one. I gave up on buying anything from this company.

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Sent wrong item. Nearly a month later I still have not received what I ordered.

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Purchased a Quantum 600 watt digital ballast, arrived DOA. Had to pay shipping on the return but did get a refund. These guys send broken stuff then hope that enough folks are too busy or lazy to deal with the return.

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I ordered a beach chair from VM Express....a cheaper chair arrived.....and they refused to refund me the difference of 40 bucks...plus they wanted 20 to return the chair to them.....now tell me what is wrong with this kind of customer service? They send the wrong product and expect me to lose 20 bucks to return it? It's bee a battle for 3 months now.....and Jenny at customer service is now saying the warranty is up? What the ______?

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Terrible company to work with. Horrible customer service and don’t stand behind the products they sell. Would stay away from anything sold by VM express

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I purchased a fire pit off of ebay through VM Express on June 14th at 6:09 am, I then tried to cancel the order same day, two minuets later at 6:11 am. The seller would not respond to my request, however they did manage to send me a confirmation of shipment at 6:35 am. I then received the 70 pound fire pit on June 17th. I hired a handy man for $120 to assemble the unit so I can put it to use.At this point, I have already spent 357.88 on a fire pit that would not ignite fire-The item was defective. I tried contacting VM Express and they advised to contact the manufacturer to identify the damaged piece. I was on hold for hours and sent countless emails, at my luck no response. VM Express then replied to my emails on 06/26 5:30 pm to return the item. Now I’m expected to pay my handy man an additional $120 to dissemble the fire pit? Its outrageous. The defective fire pit costed $237.88. My handy man in total would be $240, which is the same price of a new unit. Needless to say VM express clearly states on their website 24/7 customer service at 866-639-9320 which is not the case, since June 14th I was not able to get in touch with a live representative over the phone.DO NOT WASTE YOUR TIME WITH THIS COMPANY

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Absolute horrible company. Not willing to extend a return date by a day during a pandemic during Christmas time. False advertisement of product. Steer clear of this seller. Didn’t realize I was buying from a 3rd party when I ordered off Walmart.com and got to work with this terrible company

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Absolutely disgusted and frustrated with their shipping lies and lack of follow up. I'm days past a delivery date where I was told i would have in 2 days. And no update or response from vm express. I will NEVER order from them again.

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Dont buy from this company. I ordered 3 head rests for a hot tub i ordered my significant other for Christmas. The sides of the hot tub were to tall to use them. They are not even open and they will not return them because its outside of their return window....um... they were ordered for a Christmas gift!! Of course they were ordered before hand... what a joke never again!!

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Walmart was helpful, VM express worst online company I've dealt with. Offered me a refund of $40 to keep a defective product. No help with returning the defective product. Walmart issued me a refund and VM express charged me again. Terrible customer service. Walmart accidentally connected me to the lady at VM express, must have been embarrassing for her all the things she was saying before she realized I was the customer.

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Price gouging con artist company. They bought mass amounts of pools,trampolines and other popular items during quarantine. VM express marks them up. One example a 15ft pool retail 359.00, VM express marked up to 1999.00 on amazon, target and walmart sites. I don't know what's worse VM express for racketeering or these big store company's marking sold out of retail price and letting VM sell them at criminal prices. I hope they figure this out soon, regular people are getting abused by this online system with no price protection. Please recognize this and stop this abuse of your loyalcustomers.

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they are not helpful at all. customer service sucks!!!!!

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Very rarely do I take the time to write a review of my experience with a company. Usually I like to provide gratitude for someone that goes the extra mile or great execution etc. My experience with VM Express drives me to warn others about working with a company with poor customer service as poor as I have seen. I was not surprised to notice that all of their ratings are the lowest possible selection. We attempted to return a purchase made through Walmart and were told that there was a 30 day return policy from the date of purchase....the fulfillment and delivery took OVER 30 days to arrive. It is reasonable that the consumer should have similar policies provided the retail sector in that they are provided time after receipt to determine if the product meets expectations, is defective or wasn't a good fit etc. VM Express intentionally limit transparency because they knowingly are fleecing customers and limit access by the injured parties ...which by the ratings appears to be a large number of persons ....I have never provided a 0 star before VM Express you my first and the worst

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Ordered something through target not realizing it was through this company. Got a email saying my package ( my sons birthday present) was delivered 4 days ago its not here i have been here the whole time and nothing....

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Brought a pool table and they didn’t send the hardware to put it together. I paid for the pool table, the handyman and 3 year protection plan. After a whole month of calling they want me to return the pool table for a refund but would not Reimbursed for my protection plan nor my handyman that I paid 147.00 and 34.00 on parts they didn’t send. I ask them about my refund and they just said even though it their fault I have to eat the cost. I never wrote a bad review in my life but I’LL NEVER BUY ANOTHER PRODUCT FROM THEM EVER! Crooks

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Terrible place I didn’t receive all of my order. This place refuse to replace it or refund my order that I didn’t receive. Don’t not order from them .

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This company is a JOKE. I bought a Chef Master smoker via Walmart in September 2020 and in November 2020 and the thermostat has stopped working! I've reached out to this company 6 times and nothing but a receipt of my purchase. DO NOT BUY FROM THEM! I want a refund or a replacement.

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I bought an air compressor as a Christmas gift. It was delivered on 11-18-20. Call on 12-26-20 because my son in law got 2 of them. 30 return policy even at Christmas. Very rude. That’s why I will use Amazon.

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I will never buy fromVM Express again nothing but run around never revived my merchdice.

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ill never buy anything that they would be part of and ship.. bought an air mattress from wal-mart VM shipped me a crushed box i mean come on doesn't any one there have any pride in having a job NOPE

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I have already contacted FedEx, i made an order on Jan 11th..last tracking info is in Jan 19th...today is Jan 29th & i have yet to receive my order! I need & would like a response & a refund immediately!!

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I ordered from them, they sent the wrong product. I returned the wrong item and am now waiting on my item. I will not order again from them. I hope Walmart and Amazon drop them as sellers.

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Bad seller. Sent used item not in original packaging all scratched up as new. Over 1000.00 usd, had to have amazon intervene. They told us they would send shipping label. Didn’t. Eventually talked to someone from amazon... the shipping return showed up in 5 min,. Replacement showed up a few days later. And it was actually busted too, and then the original manufacturer doesn’t honor warrant from third party amazon seller, Bad bad bad company. Lots of people get messed up stuff, Clearly a management issue. Never wrote a one star before. The lady at VMware express was very nice, but didn’t follow through and they should have never sent the original package.

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Worst customer service ever. Would never recomed this company to anyone. Zero star Why was my order shipped from two places and all they could say was they might have messed up the label.

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No customer service...very bad service. Very bad quality product

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HORRIBLE seller. ZERO stars. After over two weeks of waiting, and the package being lost in shipping (twice!), I still do not have the product, and the seller REFUSES to credit my purchase. Horrible seller, lacks acceptable customer service, I would never do business with them again.

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You may think because large company---Walmart.com---has VMExpress as a "Marketplace Vendor," you're largely "safe" in purchasing from them. You're not. On November 22nd, we spent $139.09 in an online transaction for a “refurbished” microwave purchased from Walmart.com, via their Marketplace Vendor, VM Express. We had it direct shipped to my elderly mom out-of-state. On November 24th, Mom said the item arrived packed very well, but despite being certified as refurbished from VM Express, the metal frame was visually bent, and the unit looked “banged-up.” The carousel wouldn’t turn. A pungent electrical smell emitted immediately, and loud “POP” occurred upon turning on. No Owner’s Manual or any user-support documentation was enclosed with the unit. My mom has no computer. She called the number on the unit sticker and was told "check online." To all appearances, Walmart’s subcontractor, VM Express, packaged and sold a non-working, untested, electronic device. We did not want another unwitting customer to be duped; nor should my elderly mom have to pack and ship back a weighty, mis-represented item. Instructed her to dispose of the unit. Walmart’s Marketplace vendor, VM Express, never offered a full-refund, but offered a replacement---which understandably, we did NOT want, or trust. We were offered a $20 refund, if the seemingly dangerous to operate item ‘would work for us.’ Extensive communication with VM Express indicates they weren’t paying attention to our details. At that point, we elected to dispute the charge with our credit card company. We took pictures of the of the metal bent frame, the sticker verifying “refurbishment,” and the manufacturer (Sharp) sticker showing the unit had originally been built in 2020, it was not even a year old. Our credit card company requested a ‘second opinion on company letterhead from another merchant in the same field stating specifically what the original merchant did incorrectly.’ Unsure how that would have been more illustrative than the photographs and testimony we provided. Our dispute, ultimately with Walmart.com, was denied. In retrospect, we’d have been wise to explore the extensive online negative reviews of VM Express (also DBA as VM Innovations), prior to making our initial purchase. Numerous reviewers recount similar experiences of being shipped non-operational small appliances, with less-than-purchase-price “refunds” being offered. On November 27th, we elected to purchase a replacement directly from Walmart, having felt “taken” by VM Express, Walmart’s online marketplace vendor. Thankfully, my mom now has a working microwave that she loves. Wish we hadn’t had to pay for two to get one. Please learn from our error. Caveat emptor---steer clear of anything sold by VMExpress

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Don't buy anything from Walmart that comes from VM Express. I bought a Schwinn IC4 for 649.00. They sent me an IC3, which usually retails for around $550-599. I called walmart to tell them I got the wrong item, they transferred me to VM Express and they agreed to exchange the bike for the IC4 and honor the $649.99 VM Express also told me that to expedite the exchange, if I called them once Fed Ex picked up the bike, they would begin processing the exchange and send me the IC4. I called to let them know Fed Ex had picked up the bike and the customer rep. said they could only send me another IC3, which makes no sense. Talked to the supervisor at VM Express and she said they couldn't honor the price. Just called walmart, talked to a supervisor, Zoe, and she did nothing. Kept me on the line for over 25 minutes and she still didn't understand my issue and said I should understand HER position. This is a simple case of breach of contract. Walmart and VM advertised the IC4 for $649.99, I paid that amount, they sent me an IC3 and refuse to send me what I ordered. Both they and walmart acknowledge that I ordered and paid for the IC4 at $649.99, but neither will honor their side of the agreement. plus, i have spent at least 2 hours of my time trying to get this sorted out, so now they owe me damages. Do yourselves a favor and stay away from Walmart and VM EXpress. They don't honor what they represent on their website and just cost you time and $$.

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Ordered a pool through Walmart.com the pool was shipped through FEDEX, I recieved confirmation of delivery that the pool was left at my front door. My family was home so I had them check it was not there nor any where around the house or at any neighbors. Very unlikey that something that large could disappear in less than 4 minutes on a DOD / Military property? I contacted both VM and Fedex. A claim was filed with Fedex and went online today to check the status, there was no claim made on their end. VM esentially told me that if Fedex stated it was delivered it was delivered and I would not be getting my money back. I spent $818.99 on a pool that I never got. Seriously pist!!! I have contacted the Federal Trade Commission, the Attorney General in Nevada and Arizona, next to the BBB to try and get some help on this. I have contacted Walmart.com for assistance as well they stated they will assist me in the return of my money. We will see, does not look very promising at all. This company needs to be shut down for it's shady business practices.

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I ordered the two blow up sofas for 150 dollars with the two day shipping for an event it still has not arrived fed ex had no idea where the package is they said it never reached them Walmart refunded my money that has NOT been put back on my card CHECK YOUR SHIPPER IF IT’S SHIPPING FROM VM EXPRESS DON’T BUY IT!!!!

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Twice this company lost my items in transit. Big items meant for children. You can't imagine the hurt on these children's faces when they learned their item wasn't coming. I ordered a play kitchen in November 2020 as Christmas gift and the only update on shipping was that a label was made. I ordered a pool for the price of 349 which with shipping it ended up costing 419.42. The day after I ordered it, the price went up 300.00 and my order was lost. I called VM Express several times to get an update and all they would say is that it was in transit. I ordered on March 12, the expected delivery date was March 24. I finally called Walmart customer service and the said it was lost in transit and my only option was a refund. They set on my money all this time. I told them no I wanted the item I ordered and next thing I know, I get a message that refund was given. I am pissed

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Never received my shed let alone money got the assessories and now have to pay out of pocket to rebox and tape everything and hopefully will get my 1100 dollar refund! Very disappointed! I definitely won’t order from this seller again! Save your money and the headache go to Lowe’s!

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