MovieMars

Aggravating shopping experience: "Agree with 1 star ratings. Like to give 0 stars. Low price, no tax, free shipping then send wrong incomplete order. Return, wait, refund, wait, re-order, wait get wrong incomplete order again. Repeat step 1. Wendy and Sara POOR & CONFUSING customer service. Both said it's a "internal system error". Both send roundabout vague email that doesn't answer questions. Needed to forward PayPal invoice, I did. Needed invoice #, sent again and said "it's on the invoice I FORWARDED". Needed order #, sent again and said "it's on the invoice I FORWARDED". Needed transaction ID, sent again and said "it's on the invoice I FORWARDED". Needed attachment, what "attachment"? Don't have an "attachment"? Wendy said they can no longer help and contact PayPal for assistance. Identical products listed with different prices. Prices change a lot. Found telephone number on BBB site, no answer and can't leave a message. Sometimes get a tracking number then doesn't match the package. They are the worst EVER! Do Not Buy From Them! You get nowhere with customer service. HORRIBLE!

Ordered movie DVD over a month ago. Status showed shipped, but it was never received. Tried multiple time to contact seller, but WalMart system would not send message through. And now, after several complaints to Wal Mart, even they cannot get a response. Do not give these folks any more business. Zero stars would be better rating.

Ordered a CD & never received it!

I have been ordering movies for ever. At times the movie want is so hard to find, movie mars will have it. I have been pleased. Longer to be shipped, but I get, and good shape, and happy I didn't miss out on my favorite movie.

Do not order anything from this company. They have the worst customer service I have ever encountered. I placed an order several weeks ago for a Christmas gift for my son. Then 4 days before Christmas they randomly cancelled my order via email. When I called customer service they offered no solutions just a rude, “too bad” attitude. Now I’m left without the item and no time to order it from another company. Thanks.

WORST WORST WORST COMPANY. STAY AWAY.

CD case was broke and description was wrong- unable to return item.............just as mad at them as I am at Walmart for using this site!

I would not recommend this seller. I cancelled my order immediately after placing it. I thought I was buying a DVD (with a name like movie mars you'd think they sold movies), but realized after placing the order that I had ordered a book. I requested the order to be cancelled (through Walmart) and got an email back from Movie Mars saying it was too late and that the book had been shipped. Upon receiving the unwanted book, I requested a prepaid return shipping label from Movie Mars but received no response. I had to pay return shipping to Movie Mars. Walmart - do not use this vender in your marketplace.

Order came in completely wrong and their customer service is very rude and unprofessional. They won’t issue me my money back or send me the actually item that I ordered and payed for.

Gave me the run around, refused to send product claiming it was damaged and then relisted at a higher price on eBay and back on Walmart. Never answered when I asked them why they couldn't fulfill order when they had stock.

Horrible company!