Seller

Joe's Factory Outlet

Rated 1 out of 5 (based on 33 customer reviews)

Based on 37 customer reviews Joe's Factory Outlet is rated 1.0 out of 5. They have been selling on Walmart Marketplace since 2016. They sell TROY BILT, MTD Products, Frigidaire, Hamilton Beach and Remington products in Home Improvement, Patio & Garden and Industrial & Scientific categories.


Joe's Factory Outlet contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Joe's Factory Outlet. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com

Reviews

bought snow blower, through walmart, who then bought through joes. what a mistake! they shipped ok, but when it arrived, missing everything except the basic machine. Called day it arrived, customer service put number in their computer stating missing parts. called next day for that number, she claimed once number in computer she could not retrieve. knew i was being scammed, of course no one called. took back to walmart, had to wait 1-1/2 months for refund, at least walmart stood behind return policy. by the way, refund was from walmart, not joes. i imagine they are still fighting over it. anyway, do not, repeat, do not but from joes factory outlet. oh, first review also, don't like to give bad reviews, but if it helps someone to stay away from purchasing from bad supplier, ok with me.

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I puchased the following: Troy-Bilt 21 In. Powermore Push Gas Lawn Mower through Walmart. I did not receive the bag or the owners manual. I have messaged them twice now with no response. I haven't had it but a week and haven't used it yet. I am waiting for their reply. I'm very disappointed in this seller.

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This is a follow up on my previous review of Aug 25, 2020. The defective Troy-Bilt lawnmower that I received turned out to have additional defects beyond the bent rear axle adjusting lever described in my initial review. The front axle is held by two large plastic molded pieces. Both of these pieces were broke and required replacement. Also the grass bag that was included in the box did NOT fit the mower. The local Troy-Bilt dealer replaced the rear axle, grass bag, and the two damaged plastic parts that hold the front axle. It is very clear that Joe's Factory Outlet also known as SMJ is knowingly shipping defective broken junk. It is also clear that they are flagrant rip-off artists who should be fined and jailed. They have been a Walmart vendor since 2016. Walmart is also a participant in this fraud because they are still allowing them to continue selling under the Walmart name after many customers have registered their complaints. Ratings should be a negative 5 for Joe's and not very high for Walmart.

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Bought a $1500 Troy-built riding mower on Walmart/Joe's Factory Outlet site...they bill your card immediately upon placement of order. After 2 weeks it has become apparent there was never any order....they just sent "your order is on it's way !!" emails. Now I learn you cannot cancel an order because of a legality ...they have "outlet status" and nothing is returnable. I am out $1500, no mower, and no expectations for any in the near future. How does this happen in America?? STEALING has now become even more legal, thanks to you, Walmart !!!

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*I WOULD LEAVE A ZERO IF I COULD* I have never in my life been able to afford a brand new riding mower. Found one on Walmart.com after Lowe's screwed up the sale that was pending on one of theirs. So I purchased it from Walmart. Arrived in a wooden crate - only one man on this delivery, via Estes - my son in law had to help him unload and unpack the mower. I rec'd NO owners manual, NO spare key, NO NOTHING. i called Walmart customer service. They contacted Joe's. I did not have the manual so did NOT know how to use "mow in reverse". Joe's said a technician would contact me, and 2 days later she did. By then my son in law had figured it out. But I told her that I still did NOT have an owners manual. She sent me one (photocopied). Reading that, I realized that there were OTHER things I was supposed to receive. One of them is the SPARE KEY. ***THIS POOR CUSTOMER SERVICE IS INEXCUSABLE*** i WILL NEVER MAKE ANOTHER MAJOR PURCHASE FROM WALMART EVER AGAIN! NEVER FROM JOE'S!! SPENT NEARLY $1,800 FOR POOR SERVICE!

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i read and agree with the above reviews. The same thing happened to me. Do not buy any of Walmart.com products if are coming from this company. You will be sorry. Shame on Walmart for doing business with them.

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SJM Re-Commerce (AKA) "Joe's Factory Outlet" (AKA) "Snow Joe's + Sun Joe's Factory Outlet" @ 119 US 46 in Lodi NJ the Store front Ph# 201-728-6881 "Hal" LIAR & Con-Man Adam Customer Service NJ Ph# 347-882-3575 Co-artist, LIAR & Thief !! Judy Warehouse North Carolina Ph# 704-213-7319 ASS KISSER LIAR & THIEF Con-Artist Owner Maurice Greenberg, Greater NY is a Con-Artist, LIAR, THIEF, Gang Leader, MOB Leader, Defrauding, Stealing, Coning you Out of $$ Selling Refurbished Used Trash, You can find him on Linkedin!! BEWARE DO NOT BUY ANYTHING !! From any Site With the Different names Listed Above !! They Keep Changing Names Because They Are Thieves!!! Give Them a Call tell them What you Think of Them !!!! WALMART PLEASE REMOVE Them From Your Vendor List they Are Making You Look Bad and Are A VERY DISHONEST Business !!!!!

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This is not how I should be treated - so I’ve contacted Walmart and they are working on a solution - however we all need to alert Better Business Bureau or Consumer Affairs !!

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need to return damaged Troybilt got it today as 7/17 2020 .Where to return?

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Shame on you Wal-Mart for allowing these crooks to infiltrate your Marketplace! I have waited 2wks for a weed eater that has a shipping label but has never been sent to UPS. However the SOBs didn't waste anytime billing my bank acct for the 135.00 dollars. Have called wal mart and now waiting 2 days for a reply from the company. Will wait 2 days then I am calling wal mart back, because of previous posts here, I am sure I will not be hearing from this company.

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Rated a 0 if I could this company is a trip off that sells shitty lawn mower equipment and who knows what else. My mower broke after 1 use I tried to contact the company and they basically said it's my problem now. I can't believe Walmart uses their service

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Mower arrived obviously refurbished. It was covered in dirt and grass clippings. It was missing parts. Oil was leaking all over the place. The air filter was soaked in oil. I immediately put it back in the box and shipped it back. Hoping to get a refund.

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Bought a Hamilton Beach blender through this company (Walmart market place seller) 5 months ago. Never received it...but they sure took my money straight away. Emailed them, called them...no response! Contacted Walmart...they said SJM would contact me within 24 hours...NOTHING! Do not use this company!!!! Scammers!!! There are so many bad reports for the company. Walmart...please stop partnering with these crooks!!!!

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I ordered a power receptacle. I received a bottle of 2-cycle oil. The oil leaked in shipping and now I have the cost of $4.29, I have not received my power receptacle, but do have a mess to clean.

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Recieved a new troy built tiller today I was very excited to get started on new garden this year it's been 3 years since my last tiller gave out finally got the cash to get one. They dropped it off at the house only to find out when I got home it came with no manual, no instructions. I checked the oil and I smelled gas..... Someone put gas in the oil fill. Not sure if this tiller was used, returned idk? Also as I oped the gas tank it was rusted the cap and the bottom of fuel tank were rusted. Cant use it in its condition im not at all happy with purchase hope to get refund/ return.

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This company is a joke. Order a lawnmower and it came with oil already in it and no sticker saying keep this side up. Oil was clear thru the lawn mower. No response from the company yet on my return

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Received Remmington walk behind string trimmer through Walmart. Arrived no Manual, oil already in engine, shipping box damaged. Looks to me that it is used or refurbished, something that Walmart states that they do not do unless specified.

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if I could just get some kind of answer, that would help.

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HORRIBLE! I received what was supposed to be a brand new $600 tiller from them. When I received it, the plastic air filter piece was completely broken off, the metal blade guard was bent in several areas, and there were deep scratches in the metal. I have tried to call, email, and text the seller multiple times and have yet to get a response from them. Walmart really needs to rethink selling third party items if issues aren't getting addressed. I am not currently stuck with a$600 unusable hunk of metal instead of a working piece of equipment with no resolution from the seller or Walmart.com

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RECEIVED A MOWER WITH OIL OVER BOX AND MOWER.ITEM WAS A TROY BILT 21' TRIACTION MOWER.CONTACTED COMPANY SPOKE TO A CHARLES SAID HE WILL SHIP ANOTHER HOPING FOR THE BEST WILL UPDATE

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i bought a new 42'' troy bilt riding lawn mower though walmart came from joes factory outlet and it was a used one. I paid for a new one. lawn mower blades had knicks in them,no bolts for battery, 1 key,plastic is mared, paint was mared, paint was rubbed off of the mower deck,gas smell in gas tank,grass under the mower deck,air filter was dusty,foam on the seat was soft., and it was suppose to be new. joe factory outlet only texted me 2 times and nothing happened. walmart did take care of it but it took 2 months i would give it a 0 zero rating but 1 can only go down to 1

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Bought a lawnmower thinking was coming from Walmart and it was from Joe's Factory Outlet the worst mistake ever, came put used, dirty, gas and oil all over the place and grass, was broken and parts were missing, try to contact him through Walmart, some guy named Charles asked me twice for pictures, for nothing never got a refund and never get any help also from Walmart.

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I think your customer service sucks, first of I bought a rototiller which you shipped to me. You sent me a floor model, it didn’t arrive in a manufactures box it was sent in a oversize box with a little bubble wrap. It bounced around damaging it, and you people never returned my six called. I would never recommend you to ship me a pillow.

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Ordered refurbished Troy-Bilt 21" self propelled lawn mower thru Walmart Online with Joe's as vender. Price was $45 cheaper than other sites that listed item. Two days later Walmart emails label made with UPS tracking # and item has shipped. I check tracking 5 days later via Walmart site and same same status. I input UPS tracking # to UPS tracking system item not in system. A week after I had ordered I contact Walmart online and they advise they can't do anything until Joe's advertised delivery dates is missed(2 more days). Item never arrives ( not surprised since it probably never was available just Joe's incompetence advertising sold out item) now Walmart will take up to 10 days to process a refund. Zero stars for Joe's and WalMart Online. Have been predominately using Amazon for years and using them I have never experienced such inferior " who gives a darn" about Customer Servive attitude. I suggest you avoid Joe's Factor Outlet and WalMart Online. Better service is available elsewhere.

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What the hell, why is this still operating with all these horrible reviews. Get them in jail where they belong. walmart should take responsibility, usa made is being represented fraudulently, i will take to holding

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Crappy seller. Said lawn mower had shipped but it has never left the facility. Mower was not listed as a refurbished or otherwise dent special

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Bought a self propelled mower for my father-in-law for Christmas. (We live in Iowa). We just took itchy the box last week to get it ready. Had hard time starting it and when we did the blade was hitting the side of mower. Called them and they said they could not help because we did not open it with in a week of getting it but to take it in for warranty. Took it in and they won’t warranty it because when they looked at it they said that the shaft and blade was bent and that it looked like it had been run before because the bottom of the mower had grass and dirt on it. No I’m out a mower and $260.0 and now they won’t answer or return my calls. Thanks swindler Joe.

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Ordered a Troy-Bilt mower I never received it. Although shipping information was sent to Walmart there for my credit card was charged. The item was never shipped. You are supposed to wait until the item ships before you charge people. But since they sent shipping information to Walmart I was charged. I waited over two weeks was unable to get any shipping information on my purchase so I called my credit card and they got me a credit for the mower I never received. If they can't handle Walmart's volume I suggest they don't advertise there anymore because Walmart is a whole other animal!

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I ordered a Troy built push mower from the Wal-mart sight. At the time I did not realize it was not coming from wal-mart. That was my fault. So m y order was received and my money took. My delivery date came and went with the mower never being shipped. I contacted the seller on a Friday. They promised it would ship on Monday. By Wednesday I contacted the seller again, the mower still had not shipped. They said they were having problems with my address. The UPS label was correct and had my address as it should be. I did not understand the problem. I contacted wal-mart and got a refund. Fast forward two weeks. I g et an e-mail from wal-mart that my return was not the correct return and I will be charged for the mower that NEVER shipped.

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AVOID!!! Do not deal with these people. I ordered a riding mower from Joe's and after 2 days of emails asking when i can expect delivery, i get a note from some guy on Sunday night saying delivery should be "at the end of this next week" claiming they are behind schedule because of the snow and ice???? So i let 2 weeks go by with hearing nothing from them and sent them a note telling them i wished to cancel the order since they could not deliver by the promised date , i get a note from them telling me they have sent many emails trying to reach me about delivery and the only problem is i received none.. I again asked to cancel the deal since they have not sent anything. suspecting trouble when i heard nothing from them i went on ahead and filed a dispute with my credit card co witch joe's tried to dispute, I had to send copys of my emails asking to cancel the deal to the cc co and finally after 2 months the charge was reversed. I see that they have now changed their name to "Joe's New Balance Outlet" in an effort to try to gain a clean slate in the reviews dept. SHAME ON THEM.

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Don't do business with them. I can't even get them to respond to my issue! I'm still trying to figure out how a new supposedly unopened product could have the wrong parts inside? Are they selling cheap knock offs instead of true Troybilt. Something is seriously wrong with this business.

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I oredered a Troy Bilt lawnmower that would not run when it arrived. So I sent it back for a refund, New Hampshire to New Jersey, where they told me I had put bad gas in it, and I have to pay the shipping, nearly $1200.00. I paid $1949.00 to have a mower shipped just so I could put bad gas in it right off the bat? NOPE!!! I bought a NEW gas can in which to put NEW gas, of course, I'm not stupid. so beware, so far I have paid $1949.00 for nothing. We'll see what my lawyer and the BBB have to say in their replies. One star is too many, but I can't review without it.

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Don't do business with these people!! I ordered a new rototiller 3,000.00. I got a rusted rototiller with missing parts, no key, no manual. Trying to return it has been a NIGHTMARE. It's been on a pallet in the middle of my driveway for a month. Looks like I will need to sue them to get it removed and get my money back. Saying they are scammers is an understatement. Hope they have good insurance.

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