Eagle Group Ny

Literally the worst experience I have ever had and I can’t believe how horrible the customer service was. First of all they provide a phone number but NEVER answer and do not call back. I was suppose to get my refrigerator in January 28th. No one called me to tell me it wasn’t coming until I waiting 2 days to receive an email back. It is now February 23rd and I still have no fridge. They were extremely unprofessional, were very vague with responses. Provided me with the number of the carrier so I can call- they didn’t have record of my order anywhere! Even when I provided my tracking number, name, email, phone number. So I told eagle group and they said “we don’t know. You must have been speaking to the wrong department” ...no! They said they did deliver refrigerators but had no record of mine! Absolutely horrible and their emails back were just so rude..they did not care at all.

The absolute worst! I ordered my refrigerator on January 24th, after it didn’t arrive by the specified time they started with every excuse in the book, the carrier had to shut down due to COVID, the shipment was lost (HOW does an entire refrigerator get lost), storms in Texas, now they have stopped responding all together. This is the most ridiculous buying experience I’ve ever had, these people should be banned from selling anything! It’s not February 28th and still nothing.

OMG, what a knuckle monkey this was. I purchased a fridge that was promised for delivery on March 5th. I got a no-show. So I contacted the seller and got the, "oh its covid related," as noted in the other reviews. I got a Bill of Lading number out of the seller that was only 9 digits, I think BOLs are longer but not sure. Anyway, I contacted the logistic company and they had absolutely no record of me, my name, my phone number, this BOL. Nothing! I tried for a week to get something out of the seller other than excuses and rhetoric. I checked this company out on the NY SOS website and they have not been in business very long. I bet dollars to donuts they figured a way out how to rip off Walmart through their sellers' app and the only fool here is me for believing a multi-billion dollar corporation would allow unscrupulous sellers to sell on their website. Pay attention to the emails that come from the seller if you risk buying from them. The tone is certainly not customer service oriented so that should be a clue.

I had the same experience as all the others. Ordered a range on February 20, was promised delivery March 12, but never showed. Tracking number given was bogus - shipping company has no record. Seller gave same story about a warehouse being shut down due to COVID, and offered a partial refund of $350 upon delivery. When I repeatedly asked for a way to verify with the shipping company, I got the runaround repeatedly. Strongly suspect fraud here.

The worst experience We have ever had. Still waiting fir our fridge since February

DO NOT BUY ANYTHING FROM EAGLE GROUP NY! Walmart needs to REMOVE this seller from the Marketplace. I have been waiting over a month for a piece of furniture that never arrived, and upon further investigation it appears that others are in the same situation: Fake tracking info, explanation of shipping facility shut down due to "very scary Covid variants," and they stop responding to communication attempts. Online there are complaints saying that there are fake phone numbers and addresses being used as well. This is clearly a scam company! Walmart, please do a better job of protecting customers! I am in the processing of trying to get a refund.

On January 21, 2021 I ordered a stove from Walmart priced at $1,099.99 plus a $89.00 warranty. We had just started our kitchen renovation and I gave away my old stove. The seller of the stove was Eagle Group NY. Estimated delivery date was April 3rd. It is now May 21st and I still do not have my stove. The original order guaranteed the refrigerator would be delivered by April 3rd. I have contacted Eagle Group NY several times regarding this issue. Eagle Group NY also gave me fake tracking information and a fake customer service number. I have tried contacting Eagle Group NY through the ******* seller page, but those numbers are fake as well. The phone numbers listed on the Better Business Bureau website are all disconnected. Eagle Group NY will only address concerns via email, to which they often do not respond. Eagle Group NY has agreed to send me a replacement order for my stove two times via email, and have also offered two refunds totaling $600 because the shipment is so late. I have not seen a refund or stove as of yet. I have reached out to Walmart twice and still have yet to hear back from a manager who can assist with resolving the issue or give me a refund. In the meantime I went and bought a used stove to hold me over until this one arrives. I have been waiting for a response from Eagle Group since May 9th which is the last time they told me that they were definitely getting their shipment in that week and mine would be sent out asap. Now they are not responding again. How does a huge company like Walmart allow this to happen repeatedly? I wish I could give 0 stars because they don't even deserve 1 star.