Seller

Crossway Distribution Ltd.

Rated 1.1 out of 5 (based on 42 customer reviews)

Based on 42 customer reviews Crossway Distribution Ltd. is rated 1.1 out of 5. They have been selling on Walmart Marketplace since 2017. They sell ASUS, Plantronics, Dell, HP and Canon products in Electronics, Walmart for Business and Seasonal categories.


Crossway Distribution Ltd. contact information, cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting Crossway Distribution Ltd.. Their contact information including business name, phone number, address and email might be available here. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com

Reviews

Poor service. No phone contact. I order a Christmas item on Dec 12, 2020. As of Dec 23 it has not left Florida. DO NOT ORDER FROM THIS COMPANY

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Ordered an expensive Xerox (Over $590) through Walmart but instead received a repackaged shredder and after I reported this to Walmart Customer Service and their Resolution Dept. they had the seller contact me via email and this seller (Crossway Distribution ltd) disputed what was delivered, which was so incredible to experience such ineptness at resolving customer service. This outfit is without a doubt a scam artist and it's incredibly unbelievable that Walmart hasn't terminated their relationship with this outfit. I have sought a full refund from Walmart.

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Awful, awful, awful. Tried to return something during the pandemic and they told me NO because it was not within the 30 days of purchase. Evidently, they are the only company in the entire world who are not allowing a grace period for the pandemic. What a wonderful PR move in this date and time. EVEN THE IRS ALLOWED A GRACE PERIOD!!!!! DO NOT USE THEM UNDER ANY CIRCUMSTANCE!!! BUYER BEWARE!!!! I reported their disgraceful rating to a Walmart official who has reported them based on their number of reviews/average rating. Good bye Felicia!

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ordered, got charged, never shipped. Seems like a recurring theme in their reviews.

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Bought a flight sim stick and throttle, the Logitech X56, it was more expensive than it should but that can be attributed to the insane shortage of PC accessories. I have to wait a week for it to get delivered, as soon as I open it I am extremely disappointed. Not only did I overpay but they sent the wrong one, they sent me the older model that is also less than half the price. I returned it to the nearest store as soon as I could, but now I have to wait for them to get the item to their return center before they give me my refund, if they give me my refund. Now I'm out over $300 that I can't use to buy the set I wanted from another seller.

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Just a heads up everyone. This company name is used in Walmart but in UPS they use the name - BTE Computer Inc. so be careful. I haven't received my package until now and its been 48 hrs. Sent them a message via Walmart thrice already to refund my money and all I get is an automated response! Your name should not be Crossway but Double Cross coz you double cross your customers with your transaction with them!

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I made a purchase from Walmart for a mother board and unfortunately it went through to this seller. After 2 days, it showed on UPS tracking that the item was delivered and was left on my front door at 7:49pm. By 9:30pm I was home already and to my surprise it was not on my front door, i checked my porch and all sides of the house but it was not there. I tried to file a claim on UPS after 24 hrs as they require but it won’t let me saying that they were released from liability. This is the first time I encounter trouble ordering online. This never happened to me in Amazon, Fedex and USPS. I am not sure now of who’s telling the truth, this seller or UPS???! I just hope this is not a scam...

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I finally received my package. The original tracking number provided showed the item never left their warehouse for three weeks. Finally I was provided with a different tracking number which indeed showed the progress from Canada. It would have helped if the phone number on their website was working, they could have said to me that the item was on the way, but the phone is out of service.

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Follow up to my review from 5/5/2020. Walmart finally refunded me, and the refund cleared my bank. Had to wait almost 3hrs for a call back from Walmart though. I suggest everyone try and get a refund.

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As everyone else has stated, this seller seems to be a scam! I placed an order for a laptop case on April 1st. On April 2nd, it shows it shipped. Then nothing for a month - no tracking updates, no responses to my messages via the Walmart site about where my product is, etc.!! You can't get in touch with an actual person!! Super annoying that Walmart allows a company like this to sell products on their website because it reflects very, very poorly on Walmart!! I'll never order anything from this so-called seller again. You can't trust them. I finally did receive the product a month or so later, but by then I didn't need it. I tried to return it to a Walmart store and I can't return it because my account shows that I still haven't received it. So much more trouble than this product was ever worth. Now I need to get them to update the tracking status to show that I received the product so that I can hopefully get a return. That's probably not going to go well. Smarten up Walmart and remove this seller from your site!! This seller receives 0 stars.

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Also a victim of a scam here. They only marked the order as shipped, but never sent the item.

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You would think walmart would check the people they let sell on their website. These guys are complete scammers and you will never! get your product from them.

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Same story as everyone else. UPS label created and that's it. Won't reply to my requests for information. Walmart gets no stars for allowing the business to scam it's customers. Very disappointed in you Walmart. To add insult to injury, Walmart's estimated callback time to discuss the matter is 2 hours. SMH

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I had ordered a power supply through Walmart. Tracking info showed it would be delivered 4/30/20, but there were never any updates beyond package shipped. After it didn't show up I found the reviews here and began to worry if I would even get it. I tried to call Crossway to find out where the item was and found their phone number is no good. Tracking info finally updated to show delayed. It finally got delivered today. I would be cautious about ordering from them since it seems they are difficult to contact. It appears that I had better luck with them than others.

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HORRIBLE COMPANY! WALMART SHOULD STOP DOING ANY BUSINESS WITH YOU THIEVES BECAUSE IF YOUR COMPANY IS INVOLVED I WILL NOT BE MAKING ANYMORE PURCHASES. REFUND MY MONEY FOR THE LAPTOP I HAVEN'T RECEIVED SINCE ORDERING IT IN MARCH!

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The item I bought from this seller looked like it had been opened and repackaged. It doesn't charge as it is supposed to. I wouldn't purchase from this seller ever again.

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Ordered a monitor, said it would be delivered today (4/29). This morning I get a notification that Walmart cancelled the order because Crossway never shipped it. What is wrong with this company?

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This company is a scam and Walmart uses them as partner. Last order thru Walmart ever. Company is using tracking numberand goods were never delivered to UPS .

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I had the same experience as many others here. I ordered a Chromebook from Walmart. They said it was being delivered but when I track the package, Crossway says the UPS has it but its sitting somewhere in Ontario. I suspect Crossway never sent it. Shame on Walmart!!

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